Privacy Policy

SCOPE OF THIS NOTICE

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Notice applies to individuals who interact with Ajinomoto Bangladesh Ltd. as consumers (“you”). This Notice explains how your Personal Data are collected, used, and disclosed by Ajinomoto Bangladesh Ltd. (“Ajinomoto”, “We”, us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.
This Notice covers both our online and offline data collection activities, including Personal Data that we collect through our various channels such as website, e-commerce portals, third party social networks, Consumer Engagement Service and events. Please note that we might aggregate personal data from different sources (website, offline event). As part of this, we combine Personal Data that were originally collected by different Ajinomoto Bangladesh entities or Ajinomoto Bangladesh partners.

If you do not provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), we may not be able to provide you with our goods and/or services. This Notice can change from time to time.

This Notice provides important information in the following areas:

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that we collect from or about you, through the methods described below, from the following sources:

Ajinomoto Bangladesh websites. Consumer-directed websites operated by or for Ajinomoto Bangladesh, including sites that we operate under our own domains/URLs and mini-sites that we run on third party social networks such as Facebook (“Websites”).

E-mail, text and other electronic messages. Interactions with electronic communications between you and Ajinomoto Bangladesh.

Ajinomoto Bangladesh. Communications with our Customer care service. Also referred as Our ‘Customer care'(Aji Care). Details as available on our corporate website at www.ajinomotobangladesh.com and on our packs at ‘Customer care’ section.

Advertising interactions. Interactions with our advertisements (e.g., if you interact with on one of our ads on a third party website, we may receive information about that interaction).

Data we create. In the course of our interactions with you, we may create Personal Data about you (e.g. records of your purchases from our websites).

Data from other sources. Third party social networks (e.g. such as Facebook, Google), market research (if feedback not provided on an anonymous basis), third party data aggregators, Ajinomoto Bangladesh promotional partners, public sources and data received when we acquire other companies.

Offline registration forms. Printed or digital registration and similar forms that we collect via, for example in-store demos, sampling and other promotions, or events.

2. CONSUMER PERSONAL DATA COLLECTION PROCESS

Depending on how you interact with Ajinomoto Bangladesh (online, offline, over the phone, etc.), we collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to us that would allow us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your age or age range, gender, geographic location (e.g. postcode/zip code), favourite products, hobbies and interests, and household or lifestyle information.

Information from computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Ajinomoto Bangladesh website via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage information. As you navigate through and interact with our Websites,we use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes.

Market research & consumer feedback. Any information that you voluntarily share with us about your experience of using our products and services.

Third party social network information. Any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Ajinomoto Bangladesh web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Ajinomoto site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Ajinomoto Bangladesh, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Sensitive Personal Data. We do not seek to collect or otherwise process sensitive personal data in the ordinary course of our business. Where it becomes necessary to process your sensitive personal data for any reason, we rely on your prior express consent for any processing which is voluntary (e.g. for marketing purposes). If we process your sensitive personal data for other purposes, we rely on the compliance with applicable law.

3. PERSONAL DATA OF CHILDREN

We do not knowingly solicit or collect personal data from children below the age of (18). If we discover that we have unintentionally collected personal data from a child below (18), we will remove that child’s personal data from our records promptly.

4. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. We use cookies and basis the permission provided and we define the purposes for which we use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to us. The information collected via web beacons will include information such as IP address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that we send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

5. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which we collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual

1. Consumer service. We use your Personal Data for consumer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).
2. Order fulfilment. We use your Personal Data to track the process of your order shipment, status of your orders, correct addresses and conduct identity verification activities.
3. Third party social networks:We use your Personal Data when you interact with third party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that we obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

6. DISCLOSURE OF PERSONAL DATA

In addition to the Ajinomoto Bangladesh entities mentioned in the data controllers & contact section, we share your Personal Data with the following types of third party organisations:

Service providers. These are external companies that we use to help us run our business (e.g. order fulfilment, website operation, support services, promotions, website development etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure.

7. RETENTION OF YOUR PERSONAL DATA

We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 5 above). Personal data used to provide you with a personalized experience (see Section 5 above for details).

8. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use appropriate measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of consumer care matters will have access to your consumer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although we will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures consumer need to take for ensuring data safety. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls we provide you in our Website.

9. CHANGES TO THIS NOTICE

If we change the way we handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

10. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact us at:

support@ajinomotobangladesh.com or writing to us at Ajinomoto Bangladesh Limited

Plot – 175, Tongi Industrial Area, Gazipur, Dhaka, Bangladesh, Postal Code-1230 or call us at :+88029817821-4.

We will acknowledge and investigate any complaint about the way we manage Personal Data
Effective: 23^th January 2023